AzureRetirement

Azure Communication Services: standalone services retirement

Retirement date for several standalone Azure Communication Services offerings, including Email, SMS, Chat and Rooms: 30 Sep 2028. From that date they no longer function, and calling services work only with Microsoft Teams on the latest SDKs.

Retires 30 Sep 2028In about 2 years, 30 Sep 2028

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What breaks

From 30 Sep 2028, these Azure Communication Services offerings no longer function: Email, SMS, Advanced Messaging with WhatsApp, Chat, Chat for Teams Meeting Interop, Rooms, Number Management (Direct Offer), Direct Routing, Job Router, Web UI Library SDK and Mobile UI Library SDK. Voice/Video Calling SDK, Call Diagnostics, Call Automation, Audio Streaming, Call Recording and Closed Captions continue to function only when used with Microsoft Teams, and applications must be updated to the latest SDKs. Standalone calling implementations, and implementations not updated to the latest SDKs by 30 Sep 2028, are no longer supported and stop functioning after that date.

What to do

Review the ACS Retirement and Breaking Change FAQ. For calling services that continue with Microsoft Teams, update applications to the latest SDKs.

Replacement

Not stated by vendor.

Sources

Official sourceazure.microsoft.comOfficial
Additional sourceaka.msOfficial

Last checked against the first source in this list on 12 Nov 2026.

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Last checked 12 Nov 2026 · Added 13 Nov 2026 · Changelog for this item

What breaks

What to do

Replacement

Sources

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